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These legal terms set out how qq1 operates, what you agree to when you access the platform, and what rights you hold under our policy. Access and eligibility depend on your local law and the region you are in — read these terms carefully before using any part of the site.
qq1 operates under a policy framework that is designed to be transparent about what we collect, how we use it, and what you can do about it. Access to the platform — including account creation, deposits via Upay or Bank Transfer, and any gameplay — is conditional on the applicable laws of your region. We do not extend access to regions where such use is not permitted under local law. When you create an account, you confirm that you are in an eligible region and that you meet the age and legal requirements applicable to you locally. Our policy applies to all activity on the platform: sports betting markets, casino categories, wallet transactions and account communications. Data you provide during registration — name, contact details, payment method records for Upay or Bank Transfer — is held according to the retention schedule set out in our privacy section. We do not sell that data to third parties for their own marketing use. If our terms change in a material way, we will notify you through the contact detail on your account before the change takes effect. Continued use of the platform after that notification constitutes acceptance of the revised terms. If you have a question about any clause, contact us through the support route published on the site.
Our legal terms apply to everything inside your qq1 account and on the qq1 domain. They do not extend to third-party services you reach from links on our site. Here is how the scope breaks down across four areas of the platform.
Our terms govern how your account is opened, how credentials are managed, and under what conditions access can be suspended or closed. Account decisions made under these terms apply to all sections — sports, casino and wallet — simultaneously.
Deposits and withdrawals processed through Upay or Bank Transfer are covered by our transaction policy. The terms set out what we record, how long we hold those records, and the process for querying a transaction you do not recognise in your account history.
All content published on qq1 — odds, game descriptions, promotional notices, and policy documents — falls within our terms. We can update or remove site content at any time. Where a change affects your account directly, we will communicate it through your registered contact detail.
Game studios whose titles appear in the qq1 lobby — such as Pragmatic Play, Habanero or JDB — operate under their own software terms. Our legal terms do not govern their internal processes. When you launch a game, the game engine itself is a third-party service outside our direct policy scope.
You hold several practical rights under qq1's policy, and each one has a clear path you can follow inside your account or through our published support route. Reviewing your data is the starting point: open the account settings page to see the profile information and contact details we hold against your registration. If anything is incorrect — a misspelled name, an outdated mobile number, or a payment method record you want clarified — you can submit a correction request directly through the support channel. Transaction records for Upay deposits and Bank Transfer activity are visible in the account history section; if a transaction does not match what you expected, raise it with support and reference the date and amount shown in that log. You also have the right to ask us what data we hold on your account and why we hold it. We will respond through the contact detail you registered. If at any point you want to close your account, contact us through the published route and we will walk you through the steps shown in the account closure process.
Open account settings on qq1 to see the information we hold — name, contact detail and payment method associations including any Upay or Bank Transfer records linked to your account.
If a name, number or address is wrong, submit a correction through the support route. We will update the record once identity verification steps shown in the account are completed.
Any question about how a specific clause applies to your account can be sent through the published support channel. Reference the clause or the section of the terms you are asking about so we can give you a direct answer.
You may request that your account is closed at any time. Contact support through the route on site and follow the closure steps we confirm in our response. Outstanding transaction records are retained according to our data retention schedule.
If a legal or policy question comes up — about your data, your account status, a transaction record, or the terms themselves — use the contact routes published on qq1. We do not list support hours or response times we cannot verify, but every route below is live on the site and monitored by our team.
Open the live chat widget from any page on qq1. Use this route for account-specific questions, including policy queries tied to your registration details or a specific transaction in your account history.
For written policy requests — such as a data review, a correction submission or an account closure request — use the email address published in the contact section of qq1. Include your registered account detail in the message.
The help centre on qq1 contains published answers to common policy questions, including how transaction records are stored and what eligibility checks apply to your region. Start there before raising a direct support request.
Our approach to data, cookies and account security is consistent with what we have published in these terms. Each area below reflects a real process you can verify through your account or our support route.
Account data — including registration details and transaction records for Upay and Bank Transfer activity — is held for the period set out in our retention schedule. After that period, records are deleted or anonymised unless a legal obligation requires us to keep them longer.
qq1 uses cookies to maintain your session, remember account preferences and monitor site performance. You can review cookie settings through your browser controls. Functional cookies are required for the account session to work correctly across mobile and desktop.
Your account credentials are your responsibility to keep private. We do not ask for your password through chat or email. If you suspect unauthorised access, contact support immediately through the live chat route and follow the account security steps we confirm.
When we update a material clause in our terms, we send notice to the contact detail on your account before the change takes effect. To ensure you receive that notice, keep your registered email address or mobile number current in account settings.
These questions cover what we get asked most about our legal terms, your data rights and how eligibility works for accounts in Bangladesh.
Access to qq1 and the legal terms that govern it depend on your local law and the region you are in. We do not extend access where local law does not permit it. Review the eligibility section in the full terms on qq1 to understand what applies to your specific situation.
Open account settings on qq1 to view the profile information linked to your registration. For a full data review request — including transaction records associated with Upay or Bank Transfer deposits — contact us through the email route published in the site's contact section.
Yes. Submit a correction request through the live chat or email support route. We will ask you to complete the identity verification steps shown in your account before updating the record. Name, contact number and payment method details can all be corrected through this process.
Transaction records — including Upay deposit logs and Bank Transfer activity — are retained for the period set out in our retention schedule, even after account closure. This is a standard obligation. If you want to know how long your specific records are kept, contact support with your account detail.
We send notice to the contact detail registered on your account before any material change to our terms takes effect. Keep your email address or mobile number current in account settings so you receive that notice. Continued use of the platform after the notice date means you accept the revised terms.
Studios like Pragmatic Play, Habanero and JDB supply game content available in the qq1 lobby, but they operate under their own software terms. qq1's legal policy governs your account, your data and transactions — not the internal processes of those studios. Check each studio's own terms for their specific obligations.