Casino / App
qq1 collects, stores and uses your information only for the purposes described in this policy — including processing deposits through Upay and Bank Transfer, managing your session activity and responding to support requests. Access to our platform and the protections described here depend on your local law and eligible regions.
This policy sets out how we collect information when you interact with our platform — whether you are browsing the sports markets, navigating to the casino lobby or making a deposit using Upay or Bank Transfer. We gather the data you provide directly, such as your name, contact details and payment method selection, along with technical data your device sends during a session, including IP address, browser type and session timestamps. We use this information to operate your account, process transactions and respond to any support queries you raise through our published contact routes. We do not sell your personal data to third-party advertisers. Where we share data with third-party service providers — for example, payment processors handling your Upay or Bank Transfer transaction — we require those providers to process it only for the purpose we have instructed. We retain your account records for as long as your account remains active and for a further period required to meet our operational obligations. Any data handling described in this policy applies subject to your local law and the eligible regions in which our platform operates.
Not every interaction with qq1 falls under the same data handling rules. This section clarifies which parts of your experience are covered by this policy, which fall under separate terms and where third-party rules apply instead. Understanding the scope helps you know exactly where to raise a question about your data.
When you log in, update your profile or change your account settings, all data exchanged in those steps is covered by this policy. This includes your email address, password hash and any verification details you submit during account recovery.
Deposits and withdrawals processed through Upay or Bank Transfer involve data shared with the payment provider. We pass only the minimum data needed to complete the transaction; the payment provider's own policy governs how it handles that data on its side.
Your browsing behaviour on our sports markets and casino lobby — pages visited, session duration, game categories opened — is recorded in session logs. This data helps us keep the platform working correctly on mobile and is covered fully by this policy.
Links from our platform to external sites, including any payment wallet pages you open separately, are not covered by this policy. Once you leave our domain, the third-party site's own privacy terms apply. We have no control over what those services collect.
You have several practical actions available regarding the personal data we hold on your account. You can request a summary of the information we have collected by contacting our support team through the published routes listed in the support section below — your request will be directed to the relevant team handling data queries. If any detail in your account record is incorrect, such as a contact number or payment method label, you can update it directly from your account settings page or ask support to correct it on your behalf. Where you believe data we hold is no longer necessary for the stated purposes, you can raise a deletion request; we will review it against our retention obligations and respond with the outcome. Any data request is subject to identity verification to protect your account from unauthorised access. Your rights under this policy apply where permitted by your local law and eligible regions.
Contact our support team to request a summary of data held on your account. We will direct your query to the right team and respond through the same channel you used to reach us.
Update your name, contact details or payment method preferences from the account settings page. For fields you cannot edit directly, raise a correction request with support and we will handle it.
If you have a question about why a particular piece of data was collected or how long we keep it, send it through our published support route. We aim to give a clear, direct answer about the specific data point you ask about.
You may ask us to delete data we no longer need to operate your account. We will review the request against our retention obligations and let you know what we can act on and what we are required to keep.
If you have a question about this privacy policy — whether about the data we hold, how a transaction record appears or how to correct account details — you can reach us through the channels published on our site. We handle data queries separately from general account support so your question reaches the right team.
Open the live chat widget from any page on our site. Describe your data query and the agent will log it and route it to the team handling privacy requests on your account.
Send your data question or correction request to the support email address listed on our contact page. Include your registered account email so we can locate your record and verify your identity before responding.
The help section of your signed-in account area includes published articles on data requests, account correction and session logs. Start there if you want to understand the process before contacting support directly.
Data security on your qq1 account covers several layers — from how session data is stored to how long we keep transaction records linked to your Upay or Bank Transfer activity. Each area below reflects the actual operational approach we apply, not a generic promise.
We use cookies to keep your session active as you move between the sports markets and casino lobby on mobile. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how the platform loads on your device.
Your account credentials are stored in hashed form and never transmitted in plain text. When you log in from a new device, our system may ask you to verify your identity through the step shown in the account page — follow the instructions displayed there.
We keep your account data for as long as your account is active. Transaction records tied to Upay and Bank Transfer deposits are retained for the period required by our operational obligations. After account closure, data is deleted or anonymised according to the schedule in our full policy.
When we update this policy, we will note the change in the policy document itself and, where the change affects how your data is used, we will notify you through your registered contact route. Continued use of the account after notification means you have seen the updated terms.
These are the questions we hear most often about data handling, account records and your rights under this policy. Each answer reflects how our platform actually operates.
We collect your name, email address, contact number and any payment method details you enter — including Upay wallet identifiers or Bank Transfer account references. We also log device and session data sent by your browser each time you connect.
We share data with payment processors when you deposit or withdraw using Upay or Bank Transfer, and with service providers who support platform operations. We do not sell your data to advertisers. Third parties we work with are required to use data only for the task we assign them.
Your records are kept for as long as your account is active and for a further period to meet our operational obligations. After you close your account, we delete or anonymise your data according to the schedule set out in the full policy document.
Yes. Send a deletion request through our published support route — live chat or the support email on our contact page. We will review it against our retention obligations and tell you what we can remove and what we are required to keep for operational reasons.
You can update most details directly from your account settings page. For fields that are locked, contact our support team through live chat or email, provide your registered account email for verification, and we will apply the correction on our side.
This policy applies to accounts on qq1, but the specific protections and your rights under it depend on your local law and eligible regions. If you are unsure whether this policy applies to your situation, contact our support team for clarification.