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These terms set out the rules that apply when you access qq1, use your account wallet, or place any transaction — including deposits via Upay and Bank Transfer. Access and eligibility depend on your local law and the regions where qq1 operates, so read the conditions that apply to you before continuing.
These terms form the agreement between you and qq1 when you register, log in, or carry out any activity on the platform — from browsing the sports markets to initiating a wallet transaction. The version published on this page is the current one; if we update the terms, the revised version takes effect from the date it appears here. Continued use of your account after an update counts as acceptance of the new terms. Eligibility is not universal. Whether you can hold an account and conduct transactions on qq1 depends on the laws in your location and the regions where qq1 is permitted to operate. If local rules restrict or prohibit participation, those rules take priority and you are responsible for verifying your own eligibility before proceeding. Where payment methods are referenced in these terms, only those available to eligible accounts in supported regions apply. For Bangladesh accounts, the payment rails configured on this platform include Upay and Bank Transfer. Any transaction you initiate using these methods is subject to the limits, verification steps, and processing instructions displayed inside your account at the time of the transaction. No amount, timing, or fee outside what is shown in your account settings should be assumed. These terms are written in English. If there is a conflict between a translated version and the English text, the English version controls. Queries about specific clauses can be directed to our support team using the contact routes listed on this page.
Understanding which activities and services these terms govern helps you know where your rights and responsibilities begin and end. Four distinct areas shape the scope of this agreement.
These terms cover the creation, use, suspension, and closure of your qq1 account. Actions you take while logged in — including navigating between sports and casino sections — fall within this scope. Access depends on verified eligibility in your region.
Deposits and withdrawals made through the payment methods configured for your account — currently Upay and Bank Transfer for eligible Bangladesh accounts — are governed by these terms together with any limits and instructions shown in your account settings at the time of each transaction.
The game content, odds displays, sports markets, and editorial material on qq1 are covered by these terms insofar as they relate to your account activity. Intellectual property in the content remains with qq1 or its content suppliers; you may not copy or redistribute it.
Services provided by external parties — including payment processors and game content studios — operate under their own terms. qq1 is not responsible for the conduct or availability of third-party services, and nothing in these terms creates an obligation on any third party.
You have several concrete steps available if you want to review, correct, or question information held in your account. These are not bureaucratic formalities — they are straightforward actions you can take at any time. To review your transaction history, open the account section and navigate to the transaction log. Every deposit and withdrawal processed through Upay or Bank Transfer is recorded there with a timestamp and status. If a record looks wrong, you can raise a correction request directly from that screen or contact support. To update personal details — such as your registered contact number or preferred payment method — go to account settings and follow the fields shown. Changes to identity-linked fields may require verification before they take effect; the account screen will tell you what is needed at that step. If you have a question about how a specific clause applies to your situation, our support team is the right point of contact. Use the routes listed in the support section of this page. We aim to respond to policy questions with a clear, specific answer rather than a generic acknowledgement.
Open your account transaction log to see every deposit and withdrawal, including those processed via Upay and Bank Transfer, with timestamps and current status for each entry.
Account settings lets you update contact details and payment preferences. Identity-linked fields will show the verification steps required before a change takes effect.
If a clause is unclear or you want to know how a specific rule applies to your account, contact our support team using the routes on this page. We respond to policy queries directly.
If you believe an action on your account was applied incorrectly under these terms, you can request a formal review by contacting support and citing the specific transaction or event in question.
If any part of these terms raises a question you cannot resolve through your account settings, our support team is available through the channels below. Use the route that suits your situation — all three connect to the same team.
Start a conversation from the chat icon visible on the site. Suitable for straightforward policy questions or account clarifications while you are browsing.
Send a detailed query to the support address listed in your account contact section. Useful for questions that require a written record or involve referencing a specific transaction.
The Help section of the site covers common terms and account questions with step-by-step context. Check there first for questions about transaction steps and account verification.
We manage account data, site access, and these terms with a straightforward set of practices. Here is how each area works on qq1.
Account data you provide during registration and through transactions is held to operate your account and process payments via Upay and Bank Transfer. We do not sell personal data to third parties. Retention periods follow the requirements of the regions where we operate.
We use cookies to keep your session active across mobile and desktop, remember your account preferences, and measure how sections of the site are used. You can manage cookie settings through your browser. Some functions require session cookies to work.
Your account is protected by the credentials you set at registration. We do not ask for your password through chat or email. If you suspect unauthorised access, use the account recovery route shown on the login screen and contact support immediately.
When these terms change, the updated version appears on this page with no prior version archive. To request a copy of an earlier version or ask how a change affects your account, contact support via email and include your account reference.
Here are the questions we hear most often about how these terms work in practice.
No. The same terms apply regardless of whether you access qq1 on a mobile browser or a desktop. Your account, wallet, and transaction records are the same session across devices. Any device-specific display differences are presentational only and do not change your rights or obligations.
When we update these terms, the new version is published on this page. If you continue using your account after the update date, that counts as acceptance. If you have questions about a specific change before continuing, contact support through the routes listed on this page before your next session.
Upay and Bank Transfer are the payment methods configured for eligible accounts in supported regions, including Bangladesh. Whether they are available to your specific account depends on eligibility and the verification steps shown inside your account settings. Check your account's payment section for the current status.
Open your transaction log in the account section and locate the entry in question. You can raise a review request from there or contact support by email, citing the transaction reference and the date. Our team will check the record against the terms that applied at that time.
Account-level limits — such as deposit and withdrawal thresholds for Upay or Bank Transfer — are shown inside your account settings at the time of each transaction. These terms do not publish fixed limits because they can vary by account type and region. Always check your account screen for the current figures.
Eligibility for qq1 depends on your local law and the regions where we are permitted to operate. If restrictions apply in your location, those rules take priority over anything stated in these terms. You are responsible for checking whether access is permitted where you are before registering or continuing to use your account.